No response
Issue wise | New No response SOP |
Always check for booking time before rescheduling . ( for rescheduling , always keep a gap of 2 Hours) | 1. We will inform the customer that a professional will be assigned 1 hour prior to booking. |
| 2. We will manually fan out professionals and speak to them, asking them to pick up the lead, and once the professional is aligned, we will close the chat. Customer requesting professional at different time (before delivery) and professional is agreed to visit , keep a follow up till delivery. (https://docs.google.com/document/d/12pg3hUrsdXUsFioiUfoQHbEdWJ3kqExqu3_dfavW6BY/edit: How to manually assign a professional) | |
| 3.If the customer is asking for refund, we can give 100 UC credits as a discount for next booking for booking amount less than 500 and 150 for booking amount more than 500. If the bot has already offered and customer has not accepted the refund. We should offer same refund to customer. | |
| 4. If the customer asks for the membership amount, we will refund the membership amount. | |
| 5. Distance issue with professional: we will pay 200 extra to the professional to deliver the booking. | |
| Terms & Conditions of Credits : | As a gesture of apology, We have credited XXX "Urban Company Credits" to your "Urban Company Wallet." You will see these credits reflected in your account within 24 hours. Let us tell you more about the UC Credits . 1. 1 UC Credit = 1 Rupee 2. Validity - 365 days 3. Can be availed on any prepaid booking placed on UC Application |