Common templates - Apology,opening ,closing and Assurance etc.
| Chat Templates | |
NEVER MISS: - APOLOGY, ACKNOWLEDGEMENT, ASSURANCE | |
| Opening 1 | Welcome to Urban Company! I'm " ", How may I assist you today? |
| Opening 2 | Welcome to Urban Company! I'm " ", I'll be assisting you from here. |
| Opening for repeated Cx | Welcome Back! What can I do for you today? |
| First Apology | I apologize for the inconvenience caused to you, please be assured I'll surely help you with the same. |
| when customer is not responsive | Are we still connected? Please reply to this thread to keep the conversation active. |
| Customer not responding on chat and call both | As you are not reverting on chat and call hence we are resolving your concern feel free to re-open the conversation. |
| closing after the call | As discussed over call, we are closing this chat session. Thank you for connecting with Urban Company! Have a great day ahead. |
| Acknowledgement 1 | Thank you for sharing your concern, I'll surely help you with the same. |
| Acknowledgement 2 | Thank you for sharing the information, please allow me a moment to check on this. |
| Acknowledgement 3 | Thank you for your confirmation, please allow me a moment to check on this. |
| Assurance | Please be assured, I'll definitely help you with the same. |
| Apology 2 | We sincerely regret the inconvenience caused to you. |
| Apology 3 | I am extremely sorry for the inconvenience caused to you, certainly, this is not what we want our customers to experience. |
| Apology 4 | I apologize for the unintentional error and we assure you that this type of error will not occur again. Please consider this as an exception and give us a chance to serve you better in the future. |
| Hold ( while calling PX) | I'd request you to please allow me 2-3 minutes to make a call with our professional to check the same and get back to you with a better resolution. |
| Unhold 1 | Thank you for your patience. |
| Unhold 2 | Thank you for your patience, I'm so sorry to keep you waiting. |
| Buying time from CX | This is taking longer than expected, please allow me a minute to get back to you with all the details. Thank you for your patience and understanding. |
| Partner's Feedback | Thank you for sharing your concern, I'll make sure to forward this feedback ahead so that necessary action can be taken accordingly to avoid such situations in the future. Please consider this as an exception and give us a last chance to serve you better. |
| Preferred PX 1 | I'd like to inform you that assigning a professional is an automated process, we can't assign any professional by his/her ratings, reviews, religion, cast, or vaccination status, however, please rest assured that the assigned professional will surely provide you satisfactory service. |
| Preferred PX 2 | Could you please help me with the Service Category, Professional Name, and Booking Date? |
| Booking Confirmation 1 | Are you referring to the same booking on which you have raised the concern? |
| Booking Confirmation 2 | Could you please confirm that you're referring to the "Salon at Home" booking which you have received/placed on/for 14th March 2022 at 4:00 PM? |
Important Lines | Thank you for your understanding in this unfortunate matter, we take full responsibility for the mistake and we assure you that in the future this kind of incident never happens. |
| It takes me a great deal of embarrassment that the fault was done on our part and it caused a major loss to you. | |
| I hope I was able to help you. | |
| It was a pleasure to help you. | |
| Thank you for reaching out to us, I'm glad to be of assistance. In case of any queries please feel free to contact us again! | |
***Parking Script***
https://docs.google.com/spreadsheets/d/1fsBqlhCOs7iy7Nq33lMQDdk7L964Z1gCL9WQ905VBXc/edit?gid=0#gid=0