Pro overcharge .

Job status	Reson	New SOP
Pre Job	SKU related	1. If the partner shares a high quotation and the customer agrees on the updated amount>> we will ask a partner to edit the entity >> The partner can collect the revised amount. 2. If the partner shares a high quotation and the customer disagrees on the conference call>> we will proceed with cancellation 3. If the customer expects services at a lower price >> make con call>>if PX and CX disagree proceed with cancellation Note- It is important to guide customers and partners about choosing the correct SKU from the app.
On Job	Partner charging more than mentioned SKU	1. If the partner shares a high quotation and the customer agrees on the updated amount>> we will ask a partner to edit the entity >> The partner can collect the revised amount. 2. If the partner shares a high quotation and the customer disagrees on the conference call>> we will proceed with the cancellation 3. If the customer expects services at a lower price >> make con call>>if PX and CX disagree proceed with cancellation Note- It is important to guide customers and partners about choosing the correct SKU from the app.
Post Job	Partner overcharged - SKU is not in the App.	1. If there are any out-of-app services, it should be done on a quotation basis. quotation shared by partner >>ESTIMATE accepted by the customer (we can check from fulfillment details )>>>both parties agreed >> No refund and No deduction If PNR - No refund here if the customer approves the estimate quotation shared by partner >>Estimate Accepted Automatically>>both parties agreed on con-call >> No refund and No deduction If PNR during Con Call - No refund here for the customer Quotation shared by partner >> customer rejected>>partner still overcharged >>confirm on con call >>deduct and refund. If PNR - We will deduct and refund Fill the Pro Deduction Form. Quotation not shared >> Nothing discussed with customer>>partner overcharged>>confirm on con call>>deduct and refund. If PNR - we will deduct from the partner and refund the customer.
	previous cancellation fees applied	We refund if there is any previous fee added to the current job
	Material charges related	Material cost shared by partner >> Estimate accepted by customer >>Updated on app>> confirm on con call>>both parties agreed >> No refund and No deduction If PNR during Con Call - No refund here for the customer Material cost shared by partner >> Estimate accepted automatically>>both parties agreed on con-call >> No refund and No deduction If PNR during Con Call - No refund here for the customer *Material cost shared by partner >> customer rejected>>partner still overcharged >>confirm on con call >>deduct and refund. If PNR - We will deduct and refund. Anything above 1000 creates a community ticket.
	Partner overcharged more than SKU	quotation shared by partner >>ESTIMATE accepted by the customer (we can check from fulfillment details )>>>both parties agreed >> No refund and No deduction If PNR - No refund here if the customer approves the estimate quotation shared by partner >>Estimate Accepted Automatically>>both parties agreed on con-call >> No refund and No deduction If PNR - No refund here Quotation shared by partner >> customer rejected>>partner still overcharged >>confirm on con call >>deduct and refund. If PNR - We will deduct and refund. Quotation not shared >> Nothing discussed with customer>>partner overcharged>>confirm on con call>>deduct and refund. If PNR - we will deduct and refund .